Shipping & Returns

Shipping And Handling Delivery to any address on the UK mainland is subject to delivery charge - whatever the size of your order. Details on shipping charges for elsewhere in the world are available by emailing Please note, orders for non-UK mainland addresses will not be processed unless you have first sought agreement from KempCo Ltd to ship a particular product to your part of the world and have obtained from us the cost of shipping the item to you. Any quote provided for shipping to non-UK mainland addresses should be seen as provisional in the sense that we reserve the right to amend this price. In such circumstances we will always seek your explicit consent before any additional charges are made to those originally quoted.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.